Last updated: December 1, 2018
To enable you to benefit from the TV Services, Panasonic may request certain Personal Data from you. You can choose whether or not to provide this information, but to the extent this information is necessary to provide the TV Services, you may not be able to access the TV Services if you choose not to submit it. The circumstances in which Panasonic may request you to provide Personal Data in connection with your use of the TV Services are:
In connection with your use of the TV Services, we may receive certain information about you from third parties. When you use the Panasonic TV Skill in connection with Amazon’s Alexa service, or the Panasonic TV Action in connection with the Google Assistant Service, we will receive certain Personal Data relating to you from Amazon or Google, respectively. This includes (1) your Amazon Alexa or Google Assistant account ID, and (2) the commands that you address to your Panasonic TV.
In addition to the information that you provide to us, we automatically collect information about the TV Services that you use and how you use them via your Panasonic TV, namely, the hardware model of your Panasonic TV, the IP address of your Panasonic TV’s wireless network interface, an anonymized user identifier, unique device identifier, device configurations, firmware version, and device, service and application usage data.
We may use and disclose your Personal Data for the following purposes:
We may disclose your Personal Data to certain third parties as set forth below:
We may share Personal Data about you with certain third party service providers to allow them to perform services in connection with the TV Services and in accordance with our instructions. Examples of third-party service providers are:
We may disclose your Personal Data to comply with applicable law or respond to valid legal process, including from law enforcement or other government agencies.
We may disclose your Personal Data to a third party as part of a reorganization, merger, transfer, sale, joint venture, assignment or other disposition of all or any portion of Panasonic's business, assets or stock, including, without limitation, in connection with any bankruptcy or similar proceeding.
The Personal Data that we collect from you may be transferred to, and stored at, a destination inside or outside your country of residence, including Japan and China. Your information may also be disclosed to and processed by personnel operating inside or outside your country of residence, who work for us or for one of our suppliers or service providers.
However, although we take steps to protect your Personal Data, no website, product, device, online application or transmission of data, computer system, or wireless connection is completely secure and therefore Panasonic cannot guarantee the total security of your Personal Data. The security of your Personal Data is important to us. Please advise us immediately of any incident involving the loss of or unauthorized access to or disclosure of your Personal Data that is in our custody or control.
We may retain your Personal Data for a period of up to three (3) years after you stop using the TV Services, or such longer period as required or permitted by law.
Panasonic is committed to complying with all applicable laws and regulations regarding the collection, storage and use of Personal Data concerning children, including the Children’s Online Privacy Protection Act. We do not knowingly collect Personal Data from or about children (as this concept is interpreted under applicable law) without the consent of a parent or guardian. If you are a parent or guardian and you have queries regarding Panasonic’s processing of your child’s Personal Data, please contact us in writing at the web site in Section 13.
When registering to access the TV Services, you will be directed to Panasonic’s TV Services Website, located at https://www.tvpa.panasonic.com/ (the “Website”), where you will be requested to provide your Panasonic ID.
We use third party cookies (i.e. Google Analytics cookies) to collect information about how people use the Website. We do this to make sure it is meeting users’ needs and to understand how we can improve the Website.
Google Analytics stores information about what pages you visit, how long you are on the Website, how you got to the Website, and what you click on. We do not collect or store your name or address so this information cannot be used to identify who you are. Except as necessary to provide us with Google Analytics services, we do not allow Google to use or share our analytics data.
We use the following cookies from Google Analytics:
|Source||Cookie Name||Purpose||1st or 3rd party||Duration|
|Google Analytics||__utma||This cookie keeps track of the number of times you visit the Website, when your first visit was, and when your last visit occurred. Google Analytics uses the information from this cookie to calculate things like days and visits to purchase.||3rd Party||2 years|
|Google Analytics||__utmb||This cookie is used to determine new sessions/visits. The cookie is updated every time data is sent to Google Analytics.||3rd Party||30 minutes|
|Google Analytics||__utmc||This cookie takes a timestamp of the exact moment in time when you enter the Website.||3rd Party||Upon closing the browser|
|Google Analytics||__utmz||This cookie keeps track of which website you came from, what search engine you used, what link you clicked on, what keyword you used, and where in the world the Website was accessed from.||3rd Party||2 years|
You have options to manage the cookies that you want to accept from this Website, as detailed below.
The settings of most browsers can be modified to prevent your computer from accepting cookies, although this may mean that some of the features of this Website (and other sites) will not work properly and may restrict your user experience.
These settings will typically be found in the ‘options’ or ‘preferences’ menu of your browser. In order to understand these settings, the following links may be helpful, otherwise you should use the ‘Help’ option in your browser for more details.
You can install a Google Analytics browser “plug in” to prevent the Website sending information about your visit to Google Analytics. More information about this can be found below.
If you reside in Australia:
You can contact us at https://www.panasonic.com/au/contact-us.html.
You may also use these contact details if you wish to seek correction of your Personal Data or access to the Personal Data we hold about you.
You may make a complaint to us in relation to privacy by contacting us using the details above. We will endeavor to respond to your complaint as promptly as possible. If we are unable to resolve your complaint, you may wish to contact the Office of the Australian Information Commissioner.
If you reside in Canada:
You can contact us at http://help.panasonic.ca/english/support/support.asp or http://help.panasonic.ca/french/support/support.asp.
You can ask to see your personal information. If you want to review, verify or correct your personal information, please contact us in writing using the contact information above.
When requesting access to your personal information, please note that we may request specific information from you to enable us to confirm your identity and right to access, as well as to search for and provide you with the personal information that we hold about you. We may charge you a fee to access your personal information; however, we will advise you of any fee in advance. If you require assistance in preparing your request, please contact us in writing using the contact information above.
Your right to access the personal information that we hold about you is not absolute. There are instances where applicable law or regulatory requirements allow or require us to refuse to provide some or all of the personal information that we hold about you. In addition, the personal information may have been destroyed, erased or made anonymous in accordance with our record retention obligations and practices.
In the event that we cannot provide you with access to your personal information, we will endeavor to inform you of the reasons why, subject to any legal or regulatory restrictions.
Please agree to use the service. If you disagree or withdraw consent, all registered information will be erased. Are you sure you wish to proceed?