You can use your TV without providing any Personal Data by not connecting your TV to the Internet. However, to enable you to benefit from the Services and certain features within some Services, you will need to connect your TV to the Internet and we will request Personal Data from you. You can choose whether or not to provide this information, but you may not be able to access our full Services if you choose not to submit it. We have detailed below the circumstances where we collect your Personal Data in relation to the Services:
If you use the Services, we will receive Personal Data relating to you from third parties. Depending on whether you use the Panasonic TV Skill (which connects the TV to Amazon’s Echo) or Panasonic TV Action (which connects the TV to Google Home), we will receive Personal Data relating to you from Amazon or Google respectively. This includes your Google Home or Amazon Echo account (as applicable) and the commands that you address to your TV.
In addition to the information that you provide to us, we automatically collect information about the Services that you use and how you use them via your Panasonic-branded TV, namely:
We are not allowed to process Personal Data if we cannot rely on a valid legal ground. Therefore, we will only process your Personal Data when:
We will use your Personal Data for the following purposes:
The Personal Data that we collect from you may be stored and processed in your region, or transferred to, stored at or otherwise processed outside the European Economic Area (“EEA”), including but not limited to, Hong Kong and Japan or in any other country which does not offer an adequate level of data protection as recognized by the European Commission and where Panasonic or its Affiliates, subsidiaries or service providers maintain facilities.
Where we transfer your Personal Data outside the EEA, we will ensure that suitable safeguards are in place to help ensure that our third party service providers provide an adequate level of protection to your Personal Data. In the case at hand, we have put in place an appropriate transfer agreement incorporating the Standard Contractual Clauses approved by the European Commission. You may request additional information in this respect and obtain a copy of the relevant safeguards upon request through sending a request to the contact indicated in section 8 below.
Panasonic maintains physical, technical, and procedural safeguards to keep the Personal Data we collect in connection with the Services secure. To the extent we have your Personal Data, we restrict access to such information to those persons who need to know that information to provide products or services to you and any persons you have authorized to have access to such information.
However, please note that although we take appropriate steps to protect your Personal Data, no website, product, device, online application or transmission of data, computer system or wireless connection is completely secure and therefore we cannot guarantee the security of your Personal Data.
Panasonic will collect, store and process your Personal Data in accordance with your rights under any applicable data protection laws.
Your rights under the GDPR include, the right to access a copy of your Personal Data, the right to request the correction or the updating of any inaccurate Personal Data and the right to object to the processing of your Personal Data under the conditions set out in the GDPR.
You also have the right to request the erasure of your Personal Data and – where you have consented to the processing of your Personal Data, you have the right to withdraw such consent at any time (without this withdrawal affecting the lawfulness of the processing prior to such withdrawal).
In addition, you also have the right to data portability in certain cases. This is the right to request the return of the Personal Data you have provided to us in a structured, commonly used and machine-readable format and to request the transmission of such Personal Data to a third party, without hindrance from us and subject to your own confidentiality obligations.
If you wish to exercise any of the above rights, please contact us at the following contact: http://av.jpn.support.panasonic.com/support/global/cs/contact.html.
We will respond to your request without undue delay and no later than one month from receipt of any such request, unless a longer period is permitted by applicable data protection laws. Please note that we will only charge a fee where we are permitted to do so by applicable data protection laws.
If you are not satisfied with how we process your Personal Data, you may also file a complaint with the competent supervisory authority, in addition to your rights outlined above.
In addition to the above, you can stop the Services and the collection of Personal Data. If you wish to do so, you can do it by:
We will retain your Personal Data for three (3) years after you stop using our Service.
When registering with us to access some Services or functions within Services, you will be directed to a website where you will be requested to provide your Panasonic ID.
Please agree to use the service. If you disagree or withdraw consent, all registered information will be erased. Are you sure you wish to proceed?